Policy

At Wood Artisan we take pride in the quality and craftsmanship of our handmade items. Our attention to detail in construction, design and material is unwavering. And so is our commitment to our customers satisfaction.

Returns:

Please note that refunds are only issued within 30 days of delivery and proof of purchase is required. Upon return, your item will be inspected, and  refunds will be issued for the purchase price only. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
When returning an item, please email info@wood-artisan.com with your order number and further instructions will be given to you. We ask that you pack your return securely and retain your shipping receipt for your records. Once we receive your return, the refund will be issued assuming there are no damages to the product.

Design Fees: 

All custom projects start with the design phase.  There will be a design fee to start the design phase this price varies depending on the type of design we are doing.  At the end of the design phase you will be given drawings of the project, if you move forward to the build phase of a project the design fee will be removed from the total bill at the project completion. 

Canceling/Returning Custom Orders:

Furniture orders are put on the build schedule immediately upon order and specific wood orders are placed in advance to have the furniture built to your specifications. They can be cancelled, changed, or returned within 30 days of purchase. A 50% deposit will be taken when the order is placed.  Orders Canceled before 30 days will be subject to a penalty of 10% and 40% will be refunded   Furniture orders cancelled after the 30 days and before time of delivery deposit is non-refundable.

Final Sales & Clearance Items:

Clearance items purchased are considered final sale and are non-returnable and non-refundable.

Pricing:

All prices online are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.
Contact Us. 
Please reach out to us if you ever need anything or have any questions. Send us an email at info@wood-artisan.com or give a call at 402-431-2843